Refund policy

RETURNS

You may request a return within 30 days of delivery. To be eligible for a change-of-mind return, your Foundry I set must be unused, complete and in its original packaging, including both tumblers and the certificate of authenticity.

To request a return, email info@northforgebrands.com with your order number before sending anything back. We will provide return instructions and the appropriate return address.

For change-of-mind returns, the customer is responsible for return shipping.

DAMAGE, DEFECTS OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please email info@northforgebrands.com with your order number and photographs of the packaging and affected item.

We will review the issue and arrange an appropriate resolution, including replacement or refund where applicable. You will not be charged for any required return shipping for damaged, defective or incorrect items.

REFUNDS

Once an eligible return has been received and inspected, we will communicate the outcome and issue any approved refund to the original payment method. The posting time depends on your payment provider.

Nothing in this policy limits rights that cannot be waived under applicable law.